How do you think managers can ensure that their performance behavior meets the requirements of the organization for which they work? It is important for a manager to have experience with and an understanding of the processes and procedures carried out by their team/department. Managers should be familiar with company schedules and deadlines, communicate these deadlines to their team and plan accordingly. They should also have a clear understanding of the company’s goals and objectives. A manger should report on and audit their team/departments overall productivity and outputs to ensure that time and recourses are being spent wisely.
It is very important for the work to be planned out in advance to ensure success. Planning equates to creating expectations for performances and goals for the teams and the individuals to make sure they achieve their organizational objectives. It is also very important to get the employees involved in this planning process because will help them to understand the goals of the company. It also helps the employees understand what is expected of them to get doe for the company, also they will see and learn why it needs to be done and how well. Monitoring performances of employees needs to be done on a constant and continuous basis.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
It applies in all areas of life not only in the corporate world. So, rules and regulations that govern you as a person have to be adhered to. Professionalism is the skill, judgment power, and polite behavior, maintaining the ethics that is expected from a person who is trained to do a job well. Professional behavior means the way a person treat his/her job, co-worker, staff, seniors, junior, clients, and so one. As we are involved in an organizational setting, our main duty is to perform our work smoothly and perfectly.
* The learning needs analysis should be an integral part of a comprehensive learning and development strategic plan, built from the business plan, to gain the support of senior management. * It is important to be up to date with all current relevant legislation and kept informed of all pending and future legislation likely to affect the organisation. Much of this legislation requires evidence that the appropriate training has been delivered to all relevant employees. * The objectives in the organisation's business plan are those that are critical to the success of the business, and are where most of the effort and resources will be directed. * Job analysis - when undertaking a job analysis it is essential to check that all affected departments, including line managers, are involved in the process.
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
They also responsible for setting up the tactical, work plans and strategies. They take control of the strategies and finally they make implements. It is vital for managers to involve employees from all classes in the organization to achieve the organization’s goal. Each supplying that were input to the organization which will create time for adequate planning. Also it is an attribute the managers have to own to help to meet the goal for the ability to make snap and timely unplanned decisions on varying circumstances in the organization.
Team Roles Team leaders serve various roles in an organization. Their job is to get tasks done by using all of the resources available to them, including other employees or team members. Below is a list of some important roles a team leader must often take on: Develop a strategy the team will use to reach its goal Provide any training that team members need Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed Manage the flow of day-to-day operations Create reports to update the company on the team's progress Distribute reports to the appropriate personnel Team Leader Responsibilities A team leader is responsible
Workers will almost certainly desire to discern how these changes will concern them individually; the HR Manager of the company must comprehend the procedure and policies well adequately to answer to their questions. After communicating the changed policies, feedback should also be asked and should never be ignored. Training should be given if the organization thinks that the changes have been vast and the staff needs a particular program to understand