Activity 1 Organisations need to collect data about their employees to comply with legal and regulatory requirements. Data is collected to enable HR to effectively and appropriately proceed with personnel administration and to support HR strategies. HR needs to collect data for the purpose of:- Information Management - to ensure accurate and up to date information relating to payroll, pension, benefits, and employee contact details is held for each employee. Planning – to identify learning and development & training needs Monitoring – to monitor staff absence, employee turnover and identify any trends. Health and Safety – to ensure we are compliant with any local legislation and group policies and procedures.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
Co-operation between individuals and groups i.e. I involve staff in planning and reviewing performance, writing procedures and solving problems. I co co-ordinate and co-operate with the builders, contractors who work on the premises.Communication is done with all staff verbally, written and visible, i.e I discuss health and safety information regularly and make sure information is provided about hazards, risks and preventive measures to all staff and contractors working on the premises. See evidence 2.2 EVALUATE PAST RESOURCE USE TO INFORM EXPECTED DEMAND To maintain good health and safety practice I make sure processes are in place for monitoring and reviewing.
Information management has been become a vital asset to many organizations. As law enforcement organizations seek to enhance business operations, the presence of a fine tuned information management system is key. This discussion will identify a few information management principles necessary to guide policy and procedure in police organizations. The basic intent of information management or MIS is to give managers in police organizations total access to their employees and material. As management is in complete know of everything transpiring in the organization, information management leverages on this advantageous position.
CARE QUALITY COMMISSION ESSENTIAL STANDARDS OF EQUALITY AND SAFETY Outcome 1: Respecting and Involving People Who Use Services 1A: People who use services are involved in and receive care, treatment and support that respect their rights to make or influence decisions because the service: • Makes people who use services aware of Independent Advocacy Services wherever they are available • Cooperates with Independent advocacy services where a person who uses services uses one. • We need to have an IMCA Advocacy in place. 1H: People who use services are provided with information about: • The cost of the services, where charges are applied. ( Need to be added in the Service user Guide) • Local advocacy services 1J: People who use services can influence how the service is run as they are given opportunities to take part in decision making through: • A representative user group made up of people who are using, or have used, the service or similar service. ( Social services to act on their behalf in any decision making for the service users) • The cooperation of local involvement networks, where they have the right to enter and view the service.
I carry out health and safety checks, which also make sure the clients, are using the properties correctly and cleanliness is recorded. Fire checks are recorded and evacuations are timed. My responsibilities include boundaries with the clients and responsible behaviour. Provide a professional service to clients and be respectful to their needs. We have team planning and processing meetings, client reviews and process regularly.
Access control should support protection from an unauthorized, unanticipated, or unintentional modification of information. [6]. The protection should include preserving the data’s internal and external consistency. Information confidentiality should be maintained and information should be available at any time required. Access control also involves an aspect of accountability.
performing operations on data in order to achieve a desired objective. Define policies as it relates to the McCumber Cube. administrative controls, such as management directives, that provide a foundation for how information assurance is to be implemented within an organization Define people as it relates to the McCumber Cube. ensuring that the users of information systems are aware of their roles and responsibilities regarding the protection of information systems and are capable of following standards Define technology as it relates to the McCumber Cube. software and hardware-based solutions designed to protect information systems (examples: anti-virus, firewalls,
B. Stakeholder Relations When we talk about "stakeholders", we refer collectively to all parties that are affected by our business activities. Stakeholders include customers, shareholders, investors, distributors, business partners in the supply chain, local communities and employees. Based on the concept that Komatsu Group and its stakeholders are mutually indispensable partners, we shall endeavor to establish and maintain long-lasting and healthy relationships of mutual trust, by way of disclosing accurate information in a fair and impartial manner through our activities in such fields as public relations and investor relations. Customers Customers are the most important stakeholders for the businesses of Komatsu Group. We shall devote ourselves to provide our customers with relevant information according to their needs and requirements, to seriously listen to their perception and to provide them with the most suitable solutions by striving to deliver those products, services and systems that are safe, environment-friendly, innovative and of superior quality.
The Essential Ingredients of Successful Customer Relations Improving Customer Relations When running a business, customer service is the backbone. This may sound a little crazy but it is the truth. With customer service, one is able to get feedback and know where to improve the business. They are able to bring people back into the store and have positive word of mouth spread. Customer service and customer relations are the key to success for a business.