The Care Standards Act 2000 outlines National care standards that are to be fulfilled in health and social care settings by all staff. To promote anti-discriminatory practice, legislation is in place to promote the rights of the service user, codes of conduct, policies and procedures for health care professionals to follow there is also charters and guidelines so service users can review the care they have been given. Today we live in a more secular, diverse and multicultural society. Healthcare professionals should promote service users rights, they have the right to freedom of discrimination, to confidentiality, dignity, privacy, safety and security, choices- being able to make their own decisions, and to be listened to. In hospital care settings staff can put anti-discrimination into practice by carrying out different duties, following different policies and procedures and genuinely having a good attitude.
Communication is the art of exchanging information between two parties. The information is often in form of words, voice intonation and body language (Carson & Bain, 2008 pg 36). Effective communication does not entail talking only, but should also ensure the positive wellbeing of the agents that are linked towards the communication process (Cohen et al, 2010 pg 44). Professionals in the health and social care need to have effective communication skills for developing and maintaining positive and healthy social relationships and information sharing within the health care premises (Fairbanks & Candelaria, 2009 pg 132). Understanding effective communication and the interpersonal relation skills begins with knowing the contexts of communication, forms of communication, interpersonal interactions, communication and language needs which includes preferences (Mcsherry, 2012, pg 24).
Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
A well informed patient can have an active involvement in their decision making in regards to health care and treatment, allowing them to have realistic expectations about the likely or potential outcomes of the treatment and an additional protection against errors or adverse events. When performed properly, the informed decision making process builds a rapport with the patient preventing harm and reducing surprise if complications or adverse events occur. In a legal sense, informed consent reflects a patient has received information relevant
It helps to meet both quality and cost effective measures by patients. (Leatherman, 2013) United health care effectively communicates the performance results and feedback to the customers that provides the detailed process of decision making abilities. United Health care provides the important guidelines of preventing health issues at an initial stage which is important in healthy life style. It helps to make the patients healthy. United health group is committed to offer a wide range of health insurance plans and other benefits.
Successful communication between health care professionals and the patient is a vital component for enhancing patient compliance, satisfaction, and outcomes. Having and understanding of their disease process and its treatment and also feeling that the provider is involved regarding their care demonstrate
Describe different forms of verbal and non-verbal communication Communication skills are important to have. They enable us to interact with others and create conversations. Good communication skills are very important when you have are in a health and social care setting and that communication is used in the correct way for each individual person. Verbal communication One of the types of communication is verbal communication. This is verbal or spoken communication.
This is essential for people working within health and social care as it improves clinical practice. (Ghaye et al 2000). The development of reflective practice is the responsibility of the individual professional. In order to make their practice as reflective as possible, it is important
Structure measurements can be achieved when research is given properly. When a facility has the proper accreditation programs in healthcare, it is important that performance of healthcare organization can improve the quality and safety of their services at all times. There is always room for improvement in healthcare. Where accreditation is concerned it has specific things that regulate, provide, third parties and customers in healthcare use similar programs. Given the factors when the data is collected the experts are from all over the world then can conduct the interview.
Developing Effective Communication in Health & Social Care Introduction: In this assignment, I will show I have a clear understanding of effective communication and interpersonal interaction and know how service users/patients may be assisted in the correct and effective way via communication. I shall also be able to demonstrate clearly, my own communication skills in a caring role. I will be able to understand the factors that influence communication and interpersonal interactions in a health and social care setting. P1. Effective Communication Communication is the exchange of information from one person to another.