He also suggests “having an open communication meeting where the staff themselves run it. Allow for employees to openly discuss challenges and wanted successes” (Spittle, p.32). This article applies to the SMART goal chosen in that it explains how regular staff meetings with good involvement can decrease turnover rate, increase employee satisfaction, and increase the quality of patient
For instance if the employee is having problems with the sales aspect of the company, there will be a mini training session for techniques for improving sales. And to help our new employees with the learning process there will be a mentor who will be there to assist with any problems that may arise. Making sure our customers are treated fairly and and given the
To achieve the next stage of acceptance, a company should utilise more specific techniques such as workplace meetings or online information that allow staff to adapt the information to their particular circumstance. Acceptance facilitates commitment and team meetings allow staff to discuss the changes including how the change will help them individually. Participation, the final stage of change, utilises intimate interpersonal communication to aid employee involvement. Small groups working towards process improvement with richer, deeper
An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference. Organizations continue to look for ways to prepare employees for changes in the company. Changes does not always extend just to employees, it involves customers also. The introduction of new products and services, technologies, and routines does not consists of internal memos and meetings, it ventures on to computers and videos. The quality of services that is an employee gives to a customer is the reason why customers return to the company.
It listed dated expectations for employee training, as well as tasks my manager required of me. Performance appraisals are an efficient way for an employee to promote themselves within a company. After I received my performance appraisal, I was given the opportunity to review the appraisal with my manager and ask her questions about the comments that she made towards my work performance. I was also able to discuss with her, about what training I wanted to pursue towards my own personal goal within the company. The review was signed by my manager and me, at which I was given a carbon copy of as well.
To be a leader, you must be able to communicate, leader, plan and organize, train employee and make decisions. Communication is the key to any success. Supervisor must be able to communicate effectively with their team (Supervisor Standards, 2007). The must communicate changes that may arise throughout an organization, how to improve their teams job skills, changes that are made within the company, address and resolve issues that employees may be experiencing with other employees (Supervisor Standards, 2007). To be a leader means you communicate with your team about everything that concerns the team.
Evaluating Business Communication Leonard Clark BCOM230 Julie Boner July 26, 2011 Business communication play’s an essential role in managing and operating an organization. Managers, employees and owner have to be able to efficiently express their ideas and views to other people working in the organization or outside company shareholders. There are several kinds of communication systems accessible for people working in the business environment. Each system gives people an opportunity to decide how they will deliver their message and create specific communication styles for an assortment of recipients. The forms of business communication that my team selected to use was the inter office memo and the short report.
Communication does not only mean a manager talking to his or her employees, but also listening to their concerns and problems. For a manager, it is important to ensure their understanding of company objectives and their individual job roles, but it is equally important to show them the importance of their feedback to the achievement of targets and standards (www.careers-help.co.uk). Communication in the workplace is vital because effective motivation can’t take place without it. A manager needs to communicate with their staff on a regular basis, conduct weekly team meetings, discuss issues, and deal with grievances to remove communication hurdles. Effective communication allows employees to offer feedback and to provide creative ideas to help enhance and change business practices, policies, and procedures.
Realistic: Are you an action taker? Do you enjoy working with a variety of people and being a problem solver? This position requires associates to work through customer based issues with a smile and exude the customer care that is demanded of a Tangelwood employee. If you think you are up for the challenge stop in at your local branch today and let us know! We are currently accepting applications from motivated candidates.
Customer satisfaction is on the rise in the workplace, having good customer satisfaction will help you do more business. Listening to the customers will help a business know what the customers really wants and needs are essential in sales and business performance. Teamwork brings peoples strengths and talents together to help solve a problem. The more people you have working on something the more ideas will come up on how to solve a problem. Brainstorming and group problem solving will help a business succeed.