Unit 517.1 Person centred practice is the process by which the approach of care is purposely designed to assist a service user to help plan their life with support. It is a very important process and is used to enable individuals with learning difficulties and disabilities as a way to increase their independence and self-determination. The term 'person-centred care' does exactly what it says - it essentially places the person at the heart of everything that the care worker and the care setting do. The individual's needs and emotions are the focal point, and any difficulties are resolved in the individual’s best interests. It places the person at the centre of all - thinking, discussions, processes and procedures.
As a carer I demonstrate person centred values by relating to what each resident would like, what care they need, what assistance they will accept and treating each resident as a separate person but at the same time treating everyone equally. 2) A care plan is very personal to each individual as it sets out the guidelines of what care they need and receive. Carers should be able to read a care plan and understand what assistance is expected, involving a wide range of different needs. By focusing a care plan on each individual it becomes ‘person centred’, this ensures that every patient is receiving the benefits of support and assistance from carers. At St Nicholas House we review care plans at the end of each month with each resident, this ensures that any changes or issues are addressed as soon as possible.
Unit 502 Promote Professional Development Outcome 1 - Understand principles of Professional Development 1.1 - Explain the importance of continually improving knowledge and practice. As a professional, I have a responsibility to engage in continuous professional development. This means taking action to keep my skills and knowledge up to date and seeking to improve my capabilities across the range of tasks I carry out daily. Continually improving my knowledge is essential to my role and ensures that I have the skills and knowledge needed to create the best provision for the service users in my home. I need to be aware of the most up to date legislations and guidelines, including the CQC requirements and the welfare requirements.
Working with all professionals, interpreters, audiologists, GP’s etc, as a manager ensuring staff are adequately trained in all areas and mandatory training is up to date can eradicate many issues. 3.3. Propose improvements to communication systems to support partnership working. Collating or collecting information is essential in monitoring the effectiveness of the communication systems. We can collect the information observing, getting feedback from others and recording information.
1.2 person centered values are important with care plans as Care planning is all about improving the lives of those who receive care. A person centered approach is fundamental to achieving high quality care, both for staff who implement care plans and for service users and their families who rely upon them. The emphasis must always be on the service user as an individual, with aspects of aspects of their unique qualities helping to inform the care plans, such as their life history, likes and dislikes, and experiences. Creating a care plan that ensures that person centred values are met will make all the difference when considering an individual’s ability to understand,
Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
Use and develop systems that promote communication L1: Be able to address the range of communication requirements own job role 1.1: Having the ability to communicate effectively builds respect, trust, improves working relationships, learning and outcomes. Being able to communicate well is at the upmost importance within my job role. The need to be clear and concise and using correct terminology social workers, doctors, health professionals, colleagues and managers is vital for open lines of communication. In retrospect it’s equally important that I understand what is being communicated to myself by these health care professionals using medical terminology, for example to ask ‘what does that mean’ if the terms are unfamiliar, the ability to listen, retain and respond appropriately to the information received. Using all of these different ways of communication, aids me to develop effective relationships within my working environment.
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
Human Resources needs to know how to motivate and retain employees. Staffing and Hiring is a big part of Human Resources and can be very stressful. The best thing that Human Resources can do is cross train all of their employees and that way there is always back up. Human Resources is also responsible for appraisals and promotions. Along with all of the above the Human Recourses must be aware of everyone’s task and be able to jump in if they need to.
. To become an effective leader, I believe Communication and the Ability traits inspire the strongest Characteristics a leader should have a. As one of my traits to become an effective leader is a golden rule to treat your followers as you enjoy being treated. For my communication skills I like to stay close to the action by visiting members of the organization, talk to people, visit other offices and work sites, ask questions, and observe how the business is being handled. This will give me the ability to gain new insights into the work and find new opportunities for motivating my followers.