Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly.
It ensures that information is clear, concise, accurate and informative. This reduces the possibility of mistakes being made and delivers a better understanding of situations. It reduces confusion, inefficiency and conflict and increases the trust and respect between one another. If there is inadequate communication then that is where you can face problems. 1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs.
By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
To overcome assumptions, values or beliefs it is important to listen to what the person has to say as it will help you gain a greater understanding of them as a person and will allow you to treat them more equally if you understand their point of view. This is a very good way of developing effective communication as people are more likely to open up to you if they know they are not going to be judged, a safe environment has been created where they feel they can say whatever is on their mind. Sometimes in health and social care, a person will come across a situation when their client is angry and is being aggressive. It is very important that the person deals with this in a careful way, as doing the wrong thing could feel patronizing to the client and would make them angrier. An effective way of dealing with situations where a person is being aggressive is to use skills associated with defusing aggression.
They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions.
Communication is vital to establishing effective relationships in the work setting. It would allow you to expect support from your colleagues and to provide them with the necessary support in times of stress and difficulty. Effective communication can help promote and create a positive working environment. Explain why it is important to observe an individual’s reactions when communicating with them. An individual’s reaction will indicate if they have understood the information provided to them.
The more you practice listening to your peers, team members or stakeholders, the more you realize the benefits it brings in terms of getting your message across and even convincing others when needed. Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Two critical abilities any leader should possess are listening and observing. Having an open and frank conversation with your team members will allow you to tune into what drives and motivates each individual, their goals, and aspirations.
Building Better Work Relationships: New Techniques for Results-oriented Communication Learn why successful work relationships help build successful careers!In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.