TC201.1 Understand why communication is important in an adult social care setting. 1.1 Identify different reasons why people communicate. Communication is crucial for developing positive relationships with the residents and their familys. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message.
Unit 1 Principles of communication in adult social care settings Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate to express needs, to share information and ideas, to express feelings, socialise, ask questions and feel reassurance. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings and emotions, to give encouragement and show others they are valued. Communication is essential so you can meet needs.
Communicating can also build bonds and relationships between people, for example if a service user is feeling lonely and they're trying to communicate with you and you don't show any interest or patience they become resentful and will refrain from communicating with you in the future which could effect your knowledge of their needs and feelings. However, taking time to communicate and listen to your service users reassures them that you are there to listen and respond to any needs. Reassurance can also be given if a service user is feeling low or wants questions answering and it also allows people to share experiences. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationships at work as it helps to build trust whether it be between colleagues, service users, their families or other professionals involved.
Promote communication in health and social care or children and young people’s settings (SHC 21) 1.1 Identify the different reasons people communicate Communication is an important part of everyday life. We communicate with each other to develop relationships, give and receive information, express needs and feelings, share thoughts and ideas, show compassion, give comfort and we communicate to affirm one another. There are two types of communication, verbal and non-verbal Verbal communication – communicating using written words or spoken words Non-verbal communication – communicating using body language, eye contact and touch 1.2 Explain how effective communication effects all aspects of own work Communication is an extremely important relationship building skill in a care setting. If there is no communication then it is near on impossible to form a relationship with the patients in our care. First of all we need to share information about the patients with colleagues and other practitioners from other care agencies to form a knowledge base about the young person so that we can offer the best and safest care possible from day one.
The advantages and disadvantages of principles and values to both the service user and the service provider. Right to life Advantages for the service user The patients can make their own decisions and decide about their life. Disadvantages for the service user They don’t always make the right decision about their life and they don’t have hope, that they can find help from other people. Advantages for the service provider The advantage for the service provider is that they can’t blame their self for that they gave the patient the wrong decision. Disadvantages for the service provider The disadvantage will be that we have to tolerate the life style choices of other people, because poor choices lead to poor outcomes.
When positive relationships are formed, it is easier for colleagues and parents to give and receive trust, information, support, help, advice and encouragement. This makes it more likely that any problems between adults will be positively approached and resolved. It’s also more likely that skills and knowledge will be shared. As a Foster Carer communication is an extremely important part of the role, whether it is with the children, partner, birth family, other Foster Carer’s, Social Workers, School Staff and other professionals and agencies. Good communication skills allow you to establish and maintain relationships with all of the aforementioned people and this is an essential part of Foster Caring.
Unit 301 Principles of communication in adult social care settings Outcome 1 To ask questions; to share or receive information; to show interest; to socialise; to express needs and preferences; to share ideas and wishes. Adult social care settings can involve a number of people, eg. Family, friends, medical and care professionals. Communication allows a constant flow of information allowing a continuity of care to be delivered. It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship.
Poor communication between colleagues can lead to a tense and frustrated atmosphere which will usually then affect the quality of the work being done. This will then lead to frustration from patients and relatives as they feel that their needs are not met. In summary communicating in a concise and professional manner will lead to a happier and more effective and productive workplace. Outcome 2 - Be able to meet the communication and
Residents with a positive view of themselves, are more likely to work with us, speak out for themselves and tell us what they need to stay happy. In the situation where resident have low self-esteem which make them unhappy they will shut down and be less likely to help us find out what they need. Also when they not feeling important, they may decline food and that may cause further reaction of their wellbeing. When a resident feels good about themselves and they think very positively about themselves, their health tends to be overall better. Smiles relieve stress and tension and wellbeing has a lot to do with
Individuals that possess Avoidant Personality disorder feel as though they are inferior to the rest of society. Rarely are those with this disorder confident in themselves. They feel that they lack an enormous amount of appeal and that no one will want to associate with them. They almost always seem as though