B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
Use and Develop Systems that Promote Communication. The range of groups and individuals whose communication needs must be addressed in my job role is wide, and includes: * Service users * Families and friends * Advocates * Colleagues * CQC * Health professionals * Social services. Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: * Feel relaxed. * Are able to empathise with the other person.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
HEALTH AND SOCIAL CARE Unit One Task A There are many reasons to why people communicate these may include hunger, dislikes, reassurance and needs the importance of communication between colleagues and other professionals is to effectively identify certain problems, wants, and needs of all clients and other professionals and all work together to help maintain and good working relationship. The importance of communication between clients and support workers is vital because with effective communication support workers are able to identify the needs and dislikes to help support the client in an efficient and effective manor. A good way to start is to introduce yourself and explain why you are there using a few simple words. If the person clearly has use of their hands, you might also offer a handshake greeting. You should know the person’s name already and you should ask the person what they would like you to call them.
People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them. Showing understanding to a person within the service, ask questions, get involved, give positive responses, this also gives confidence and will encourage a person to feel assured about doing things for themselves which has a feel good factor. Bxi Identify two ways of making sure an individual’s physical environment promotes their well-being Living in an environment that is safe and secure, that have staff who promote independence along with varied physical activities, all work towards a service user feeling good about themselves, a feeling of well-being. SU’s can make choices about what they wish to do with their time, doing things they enjoy, things that stimulate their mind and body all promote this and will make them feel good
1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other. -It prevents misunderstanding and finger pointing to each other in the setting and it raises awareness. It helps to build up self-esteem and confident in workers because u will build trust with your colleagues and people who uses the services. 1.3 Explain why it is important to observe and individual’s reaction when communicating with them -It is very important to observe because most of communication is non - verbal, so if you do not pay attention you will miss out on a large part of communication because you have to watch people’s facial and bodily reaction, any gestures they use, how they are, are they upset 2. Be able to meet the communication and language needs, wishes and preferences of individuals.
The goals of effective communication include creating a common perception, changing behaviors and acquiring information. (What is Effective Communication? 2010) In order to have any type of communication skills first you must know your basics like eye contact is really important. It makes you feel connected to the person(s) you are talking to. When you have confidence it makes you feel good about yourself and makes you communicate more effectively to the other peers that you are talking to.
Promote communication in health and social care or children and young people’s settings (SHC 21) 1.1 Identify the different reasons people communicate Communication is an important part of everyday life. We communicate with each other to develop relationships, give and receive information, express needs and feelings, share thoughts and ideas, show compassion, give comfort and we communicate to affirm one another. There are two types of communication, verbal and non-verbal Verbal communication – communicating using written words or spoken words Non-verbal communication – communicating using body language, eye contact and touch 1.2 Explain how effective communication effects all aspects of own work Communication is an extremely important relationship building skill in a care setting. If there is no communication then it is near on impossible to form a relationship with the patients in our care. First of all we need to share information about the patients with colleagues and other practitioners from other care agencies to form a knowledge base about the young person so that we can offer the best and safest care possible from day one.
Secondly to share ideas thoughts and feelings on a situation or to work together to problem solve. People also communicate so that they can get to know one another and build relationships. And finally people communicate so that they can let others know if they are in pain, feeling sad, depressed, happy, content, angry or scared. 1.2 Explain how effective communication affects all aspects of own work. If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative.
1.2 Explain how communication affects relationships in an adult social care setting. Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff