A manger should report on and audit their team/departments overall productivity and outputs to ensure that time and recourses are being spent wisely. 1.1.3. Explain, in the context of meeting organizational needs, the difference between managers and leaders. A manager is a person in a position of power that represents a department or team; they are responsible for reporting, auditing, planning and developing procedures. It is also their responsibility to delegate tasks, monitor employee performances and ensure that the team is productive and efficient.
These tasks are further reviewed at 9 o’clock and 4 o’clock management meetings. As a Team Leader, I try to build a team ethic and lead from the front. I represent the team at other levels of the organisation and have a loyalty to the members. I try to recognise individual skills and develop them accordingly. It’s important that I share responsibility for the teams’ goals and targets.
Team Roles Team leaders serve various roles in an organization. Their job is to get tasks done by using all of the resources available to them, including other employees or team members. Below is a list of some important roles a team leader must often take on: Develop a strategy the team will use to reach its goal Provide any training that team members need Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed Manage the flow of day-to-day operations Create reports to update the company on the team's progress Distribute reports to the appropriate personnel Team Leader Responsibilities A team leader is responsible
Unit 154 outcome 5.1 5.2 5.3 The role of stakeholders in coaching and mentoring is crucial for managers to see the value and understand the importance of developing individuals, teams and the overall organisation. The primary relationship in any coaching or mentoring scheme is between the coach/mentor and the individual, but this may not be the only important relationship. Other key stakeholders such as the people representing the organisation’s interests, in most cases an HR and/or learning and development practitioner, and the individual’s manager. All of these parties are interested in improving the individual’s performance and therefore their contribution to the organisation. Most facilitated mentoring programmes have a formal process which defines each step and audits the ongoing success of the program.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
Personal Reflection Assessment Managing my work priorities and professional development requires me to act as a good role model who has the traits of an effective leader; ensure that my work goals and plans reflect the organization’s goals and plans; meet my job responsibilities; measure and maintain my personal performance; priorities work; use technology to organize and manage my work; maintain a work/life balance; meet required competency standards; determine my developmental needs; take advantage of learning opportunities; gather feedback from others about my personal performance and use it to improve my competence; use networks to increase my knowledge, gain new skills and develop relationships, and to ensure that I acquired new skills to maintain my competitive edge. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? Effective role models possess desirable characteristics that make them easy to look up to. They inspire others to make changes and strive toward new goals. Characteristics that a role model possesses includes high moral values, confidence, who is hardworking, respectful, has an optimistic outlook on life and can find creative solutions to their problems in the workplace.
It is also very important that every team member be involved in every area of research, writing, and presentation of the paper. (2007, Institute of Behavioral and Applied Management) I will start with the first role, the leader. A leader is usually responsible for setting the base agenda, putting together team meetings, and going over progress by communicating with team members. Also, the leader, time to time, settles disagreements within the team. The team leader plays various roles.
The role of the team leader is to motivate people to effective and hard work to the highest standards by promoting positive teamwork and by acknowledging their efforts. A Team leader should be able to recognise and understand that the team is build by people of different values and personalities; help people achieve work related and personal goals and bring out what's the best in them. Very often A team leader acts as a link between line staff and senior management of the organisation. In my workplace both team leaders are the link between the team and senior administration manager and director manager of Women’s' Services. We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust.
It is very important for the work to be planned out in advance to ensure success. Planning equates to creating expectations for performances and goals for the teams and the individuals to make sure they achieve their organizational objectives. It is also very important to get the employees involved in this planning process because will help them to understand the goals of the company. It also helps the employees understand what is expected of them to get doe for the company, also they will see and learn why it needs to be done and how well. Monitoring performances of employees needs to be done on a constant and continuous basis.
As a manager, I can help foster a good climate in several ways. First, I should always make my expectations of your team members clear. Secondly, when delegating, always empower each team member. Making sure I give the team member the authority to make and carry out decisions that are required. Furthermore, I will always support and back up the decisions made by the team member.