Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you. Having the skills to communicate with an angry patient can help calm them down and so you can try to help the patient with their situation to the best of your skills, knowledge and abilities and if you cannot, always try to find the person who can. The reason planning activities within the medical office are important for a Medical Administrative Assistant is because the position of Medical Administrative Assistant is to perform errands which are interrelated to the healthcare industry and general administrative duties. These errands may include answering phones, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping, and creating invoices. The other errands, that may also entail specialized knowledge, include updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.
To be an effective group member, they must; listen, respond positively, doesn’t distract from main purpose, constructive approach to other members and must also make verbal contributions to the group. An example of group communication in a health setting would be in a hospital when there are report or handover meetings where an individual’s needs are discussed. Informal communication usually happens between friends and family, or people you know really well. For example, the way you talk to a friend is completely different to the way you’d talk to your boss. Formal communication is commonly used in places of work, especially in that health and social care sector.
Project 1 There are many confidentiality, privacy and security issues that relate to working as a medical receptionist in a medical practice. It is very important to have a senior person to oversee all administrative functions. A senior person will outline the tasks your job entails and will teach you the practice’s policies and procedures. They will teach you how to access patient records and how to know what information is relevant to your work. A senior person will also check your work and will be there for guidance if any conflict of interest occurs.
According to Kaplan University (n.d.), medical office managers must be competent in medical records management, billing and coding, and insurance processing. Medical office managers, also known as medical practice managers or medical practice administrators, oversee single and multiple medical offices within the same company. A manager’s responsibilities can vary depending upon the type and size of the medical practice, along with the structure of management. (Medical Office Manager Job Descriptions & Career Opportunities, n.d.). Whether in a large facility clinic or a small medical office, managers are responsible for the overall business operations.
The process of understanding the patient and making that connection is valuable especially when there is a relation between one’s health and spirituality. Even though the medicine and treatment procedures help the patient with curing the illness, there is that factor of spirituality that goes into complete recovery. That’s where it’s important for the health care professional to go outside of the medicine routine to make that connection and help the recovery process. Healing hospitals have different components that would help relax a patient’s or family’s mind and body which will only benefit them physiologically. According to Lane (2005), when body is relaxed it helps to lower blood pressure and heart rate, increase blood flow to the GI system and endorphins are released to the brain.
However, when speaking to a client, using jargon and medical terms can be considered as inappropriate and confusing for the people involved. When Patients come into a hospital, they are concerned with their health and they would want to know as much information as a nurse can give them. By using the correct language, and knowing how much information to divulge, a nurse can positively contribute to the care of their client. (Wright, Lorraine M.; Leahey, Maureen. 2009).
The conversation with patients and families tells much about the way they feel. As a health care provider, treating patients and families with empathy, listening, and respect enhances clinician-patient relationship. The health care provider must communicate with patients and their significant others about medical conditions, needed tests, explaining their medication actions, and possible side effects. The nurse must communicate effectively by using clear terms and avoiding medical jargons that could
This is one department where teamwork is essential and a lack of leadership amongst co-workers can lead to ineffective care (36). It is important to have communication and training because patient’s conditions are more serious and can change quickly. Because the conditions of a patient are more serious, any health care provider on that unit needs to know who to call or what therapies to use/change to improve a patient’s condition. 2) Medical Teams in the Emergency Department: Providers in this department include Nurses, Respiratory therapists, and physicians. Physician assistants, X-ray technicians and lab technicians may also be called to the department.
Another role of the effective communication and interaction is being empathetic as showing empathy is part of establishing and strengthening relationships with patients, if a patient is to talk to you they may express with or without words feelings they have not consciously acknowledged. These feelings are crucial to understanding their illnesses and to establish a trusting relationship with a health care worker. Empathy can also be non -verbal for example offering a tissue to a crying patient,when being an empathetic communicator it is important to respond correctly to what the patients feeling. An example of this is a patient in a nursing home that lost her son, spends most of her time crying, going up to that
Communication does not only mean being able to talk to the person, it also implies effective listening. According to Morrissey et al (2008), simply listening to the patient enables the individual to feel more comfortable with telling the nurse their mental health stories. A nurse can show their full capacity to communicate effectively with the service user by giving their complete attention to the individual through encouragement, like nodding and holding the client’s hand, if appropriate for the individual. It is essential that the nurse displays this sense of presence in their delivery of person-centred care as the client may feel uneasy in continuing with their story if they feel that the nurse has lost interest (Morrissey et al, 2008). Langewitz et al (1998, p.230) describes person-centred communication as “communication that invites and encourages the patient to participate and negotiate in decision-making regarding their own care”.