COMMUNICATION IN HEALTH AND SOCIAL CARE OR CHILDREN AND YOUNG POEPLE different reasons why poeple communicate People communicate for different reasons, to show their feelings, emotions, pain, etc. . It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between work colleagues is essential, so that it ensures a continuity of care for the servise user, and all staff are aware of the current needs of the client.
All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would talk to the individual and inform them of the available choice of activities they can take place in that meets their needs. 2. Explain how effective communication affects all aspects of own work.
It is essential that there is good and effective communication taking place within the work setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role as support worker for adults, there must be effective communication between the service users, other key workers and myself. This will help keep positive morale and improve the quality of work. Effective communication skills are also needed to encourage service users to talk about what they are feeling, to say what they think or to express their needs, concerns, wishes or preferences.
. - Individual care plans for each service user in your care, which includes details of a person’s health and social care needs and the support they require. - Risk assessments which are in place to determine a level of risk and the likely outcome. - Health and safety policies, to ensure a safe and healthy working environment to protect the employee, employer and service users. Aii How the duty of care affects the work of a social care worker The social care worker must: * Adhere to the set rule of standards laid out by the organisation and not work outside their capabilities as this could lead to negligence, incompetence or abuse and cause harm to the service user, colleagues or self.
Unit 1: Principles of Communication in Adult Social Care Settings 1.1 Identify different reasons why people communicate. People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional, or personal. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know” basis.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
These issues often highlight the training needs of the individual. This helps me to develop personal development plans for support staff. I find it important that staff remain professional and factual. Feedback can be easily interpreted as criticism. To avoid this happening, I encourage the staff to reflect on the practice and encourage
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
As the team process begins each member of the team will have different individual’s objectives, but these objectives will then be contribute to a higher collective one. For a team to be successful its goals or expectations must be clearly communicated to all members. The members must understand why they are on a team and they must have a level of commitment and competence towards the leader and each member. Teams must also have a Charter this would explain the duties and responsibilities of each member. Members in a team must be clear about the team’s priority and each individual task.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to