Person-centred care sees patients as equal partners in planning, developing and accessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions. Person-centred care aims to be user focused, promote independence and autonomy, provide choice and control and be based on a collaborative team philosophy. It takes into account service users' needs and views and builds relationships with family members. Person-centred care involves: • Compassion, dignity and respect – these are the essential foundation for the greater involvement of people in their own care.
1.2 Explain why it is important to work in a way that embeds person – centred values. It is important we work in this way in order to promote individuality, this allow individuals to make informed decisions and choices, as well as understand the consequences as well as possible risks of such decisions and choice that may well relate to their own health and wellbeing. We must do this within the appreciation of rights within the care value base. We can uphold this by empowering individuals to maintain their own independence. Each individual should have the right to privacy which encourages that person to maintain dignity and self-respect.
This could be from themselves or others so all tasks needs to be assessed prior to undertaking them to ensure the risks are reduced to the minimum level and that they receive the appropriate level of support. Aiii The duty of care is a guideline that is held within the care setting to ensure the care staff are aware of their responsibilities and know what is expected of them whilst they are promoting the well being of the individuals being supported. These guidelines are in place to protect individuals within the care setting whether it is a person living within the care setting or the support staff working within the organisation. Aiv Duty of care contributes to the safeguarding of individuals because it sets out the standards required to provide appropriate levels of care within the setting so that no harm comes to either the individual living within the setting or the staff supporting them e.g. complaints or accusations.
In my work role I also have a responsibility to provide a duty of care to all patients receiving care. This is `The legal obligation to safeguard others from harm while they are in your care, using your services or exposed to your activities`. (Collins 2015) I am required to work to an excellent standard and quality of care, adhering to my organisations policies in my everyday practice. The trust value that I meet are; `We put our patients at the centre of everything we do’ `We focus on our people’ `We involve our people in making decisions’ and `We deliver excellence’ (Trust values booklet.) I am expected to ensure that all patients are treated fairly and with dignity and respect, regardless of age, race, ethnicity, sexual orientation and diagnosis, and always act in the best interests of the individual whilst allowing them to be as independent as possible.
Unit 7: Person centred values must influence all aspects of health and social care purely as care work is about people and every person is an individual. Therefore if there was a set guideline it may not work for everyone, so values must be person centred. Care Plans are very important in promoting person centred values. They enable the customer to have choice, the care provider should listen to them as they know themselves best, the care plan is theirs unless the capacity to understand is diminished and then advice must be sought from all other persons/agencies involved in the customers support plan. Another key point in promoting person centred values within a care plan is empowering the customer and knowing they are being listened to.
This sort of relationship has boundaries, limitations and expectations; that must be valued and applied at all times in order to have a supportive and good relationship. In care home or any health care setting, respecting someone is one key to have strong supportive relationship. You can show this by asking the
• Privacy: It is essential that you respect a service users need for privacy and support this in the way you work. • Partnership: a service user’s care will normally involve other professionals and colleagues and it is that you maintain a good communication with all parties involved. Person-centred care and support requires all key parties to be on board. • Choice: Each service user should be given a choice in relation to their care, in order to make an informed choice it is essential that all the facts are available to the service user. • Dignity; You must maintain a service users dignity at all time, address them in their chosen format, try not to rush and take care to listen to their requirements.
We are legally governed by the Human Rights Act to respect and protect an individual's rights first and foremost in everything that we do. It is a legal requirement of all health and social care staff to attend training enabling them to appropriately meet the needs of every individual in our care. Individuals have the right to receive the relevant support and treatment required for them to lead a comfortable life. A predominant focus of the training is the safety of the individual and how to maintain a safe, comfortable environment. Our policies and procedures within the work place protect the rights of individuals by making sure that we follow a person-centred approach and treat each case individually, but most importantly equally to any other case.
1.2 In my work role I have a duty of care to provide the best support for the people I care for by ensuring I have the correct training, knowledge and skills. By making sure I’m competent in what I do, following correct policies and procedures, care plans and risk assessments. Outcome 2 Understand support available for addressing dilemmas that may arise about duty of care 2.1 Dilemma may occur when someone makes a risky choise. Dilemmas that may arise between the duty of care and an individual’s rights- Balance between health and safety and an individual’s human rights and freedoms, concept of ‘mental capacity’. This is why risk assessments are put in place and The Deprivation of Liberty Safeguards (DoLS) which is part of the mental capacity act 2005.
1.1 Personal centred values must influence all aspects of health and social care work. This is because it involves the individual that is centre to the care by considering all aspects of their life, including their rights and personal preferences (including religious beliefs) as well as maintaining privacy, dignity, Independence and respect. By doing this it will conclude to the best possible care for the individual who receives it and it will empower the individual as well as include them too. 1.2 personal centred care plans are much more detailed than basic care plans. As well as the necessary assessment of needs and circumstances, required outcome and timescales for carrying it out and reviewing; personal centred care plans will include much more information about the individuals desires relating to their care.