Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
1.2 Explain how communication affects relationships in adult social care settings. In relationships, the building of trust and understanding between people make it easier to get things done. Working as part of a team, you have to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people I support.
They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Good communication will make carer's more efficient and will enable them to develop their role when working with elderly people with mental illness.
Ways to do this are: Clear speech - This means you need to make sure that all words are pronounced correctly and that you sound the ends of words. By doing this, it ensures that people can hear you clearly so they are able to create a conversation with you. Selection of appropriate language - An example of this would be if you were a doctor you should be using formal language. To do this, you need to avoid slang or regional words. Some people may get offended by certain words therefore it is important when communicating in a health and social care setting, that you speak formally.
Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors. Effective communication is vital for the support worker. The service user and the support worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the support worker speaking clearly and using phrases and sentences that service users can understand. This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.
Interpersonal Communication Ms. Leos, Elizabeth Dec 18, 2013 Listening Obstacles Effective Listening One of the most important factors in communication with others is effective listening. A better understanding and having the ability to read another person’s message are most important. In workplace environments positive relationships is an outcome from effective listening skills which influence opinions and responses no one another. Many believe that hearing and listening are the same but are truly very different. Hearing is referred as a physical ability that ears receive feelings which in turn are transmitted to the brain.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
Name Course Instructor Date Active Listening Introduction Active listening is one of the communication skills that enhance understanding, compassion, and comprehension between people. Through active listening, people are able to process information, ask relevant questions, and make pertinent remarks (Kamath 111). Based on these facts, this analysis seeks to establish the importance of active listening and the skills that people should apply when engaged in any form of communication. The skills and importance of active listening As explained by Cournoyer (212), active listening depends on many skills that include the following. Firstly, it is important for people to value silence when another person is speaking.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.