* What are the legal requirements? * Didn’t break any laws, related to him applying company funds towards personal use even though his act was solely beneficial to himself alone. What are the ethical duties? * Maintain price-competitive markets will ensure that scares resources are used to optimally satisfy consumer needs. * Pareto Optimality wasn’t obtained because maximum benefits of most wanted goods and services produced at minimum cost of least wanted resources.
Which of these are the most appropriate and very common among businesses? Face to face, this form of communication not only gives your audience a chance to interact with you but if it’s something that is very important you can show them how concerned you are. Let’s say that there is a cap on raises and there could possibly be a lay off in the near future. How well do you think audiences will take this information let’s say by email? They are going to think that this person has no feelings and truly doesn’t care about their questions or anything.
To satisfy the customer, Zappos never outsourced their call center, which means they do not work from a script. Their telemarketers often suggest customers to order more than one size, because they have free shipping in both directions. They even recommend competitor’s shop when they do not have a product that the customer wants. Zappos also uses a computer system called ‘Genghis’ so that the customers do not have to waste much time. It seems not a good service management skill for the company, but customer can really say ‘wow’ when they get a service from Zappos.
According to Paragraphs 7-10 of PCAOB Auditing Standard No. 12, auditor should understand the company and its environment. As far as I am concerned, the first specific factor is that the industry environment will be affected by the economy, law and technology. In the case, the government made a decision to re-regulate the industry, which made the competition fiercer. Secondly, the auditors also need to take company’s business into account, which including organization, operation and capital structure.
2. Problem: CanGo’s performance evaluation process appears to be ineffective with no clear criteria that would help the company, managers and the employee’s progress towards the future. Recommendation: CanGo’s current evaluation system, as presented by Warren, is a great start to developing a fair and productive work environment. The system has to be clear and concise so it benefits the employee, manager and ultimately the company. Although CanGo may have a large number of high performing employees, they need to
There were some WorldCom directors who made entries, but didn’t know what they were for and GAAP support (Mintz & Morris, "Case 2-1 Cynthia Cooper and WorldCom," 2011). An audit committee meeting took place, where the truth was reveled about the “prepaid capacity” and the misleading entries. It was mentioned that there were good business reasons but no accounting rationale for the entries (Cynthia Cooper and WorldCom). According to Mintz, “the due care standard calls for continued improvement in the level of competency and quality of services by performing professional services to the best of one’s abilities” (Mintz and Morris, Ch.1, 2011). Mintz, S. M., & Morris, R. E. (2011).
It is also an opportunity to fix few problems with customer service such as automated email replies with no follow-up calls on website issues. The fact that customer service only follows rigid rules without flexibilities may pose potential loss of customers to competitors. As the business depends on repeated business from online customers such as Maxine Slezak, retaining loyal customers is crucial to the business due to the similar competitor’s product
They normally have a strict 7-day return policy and you cannot return it once the deadline is passed or without the receipt. Most of those stores are self-service, where as no or limited sales associates will offer help due to limited resources. One factor that makes Nordstrom different than the other stores is they are willing to spend more on their clients, rather than making profits. I am not saying that Nordstrom does not care about their profit, but just not as much as they care about customer’s satisfaction. They believe customer is a valuable asset to their company and they are willing to make less money from products in order to build a relationship with clients, so they will come back to the store again in the future.
They are as well very credible sources where the evidence came from and everything lines up correctly. The uses of judgmental words I feel try to over persuade the reader and take away from the credibility due to bias in the tone used. Another way I have come to interpret this argument is that the millennial generation is in fact superior and even more hard working than they portray themselves to be. Most the surveys and data collected never showed or had anything about millennials actually working in the workplace so work ethic was not studied. This could be a major contributing factor in really trying to persuade the
The company’s investment into the employee will also act as a motivator for the employee. This will in turn lead to greater overall performance. Hire Yourself or Outsource It is our opinion that outsourcing is not the route the company should pursue. This could be a costly option. Another possible disadvantage is the recruiter has no idea or feel for the company and its culture.