B628 Tma01 Statement on Practice

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Statement on practice Identification The two areas where I have made a notable change in my working practices are • Application of the control loop • Approach to problem solving I have made use of the four stages outlined in the control loop described in chapter 4 (B628 Managing and Managing People, p. 103) throughout various management roles, both in an operational and project context. However when working though the management control problem in week 4 I found drawing a conclusion to be extremely challenging. Reasons for change I have always approached problem solving by considering the problem being presented based on input from stakeholders, and then making a recommendation for what I believed to be an appropriate solution, or seeking a recommendation from a subject matter expert. Having applied the control loop to the analysis phase of the management control problem in week 4, I found myself reaching a different conclusion and recommendation to that I’d normally have made. This led me to reflect on my previous approach to problem solving. As I result I identified I had: • Not been considering a problem in the context of a control loop or its four main component parts • Been analysing a problem based on what I had concluded to be the solution and trying to make it fit. • Presenting recommendations based on what I or a subject matter expert would have done in that situation. This then led me to go back and reflect further on some of the feedback I’d received from the communication climate survey (A Communication Climate Inventory: Costigan and Schmeidler) undertaken with the team in week 2, in which some of the feedback had indicated areas of control and certainty could be improved. When considering the feedback alongside the approach I’d taken to problem solving I realised I had myself

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