Btec Business Level 3 Unit 1 P1 Business

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Unit 1 - Marketing: A01 Task 1 - Marketing objectives Marketing objectives are important to all business in order to be successful. Business must know what the consumers need and they must ensure that the goods and services support the customer's needs. To attract customers to the business, quality products must be created and customers must be satisfied with the result. Marketing also if marketing is carried out successfully it will increase the profit of the business and make them more likely to become successful. There are marketing objectives in businesses that must be fulfilled in order to be successful: Discovering the needs of consumers to make sure that a quality product is produced means that the business must first find out what…show more content…
This means that they must effectively be able to communicate with customers as this could be the difference into whether a product sells or not e.g. if Tesco's are having a complaint about a electronic device that doesn't work then they would ask for a replacement or a refund however they may not have the receipt so the customer would not be able to get a refund however they may be able to negotiate and the business must think of a solution to avoid any misunderstanding or conflict. As customers are the main attraction of the business, they need to be impressed by what the business has to offer. When the business needs to provide service or sell products to customers they will have to use persuasive techniques to make them purchase goods from the business. The assorted ways in which a business communicates with the customers effectively to satisfy them is known as the 'Promotional mix'. One of the things included in the promotional mix is advertisements which are effective but cost lot of money. An example of a popular advert would be the Pepsi commercial 2010 set in Africa. This is a good advert because it features professional football players in their advert that are popular and known world wide so this would make the customers and audience familiar with who is in the advert and what is happening. It shows them drinking the Pepsi which makes it tempting for customers to buy the product. Another feature of the 'promotional mix' is direct mail which is when the business sends an e-mail, postcard, newsletters and brochures to the customer to get them to buy the products like for example if you have a membership with JD sports they will constantly send emails about popular or new products they have and persuade you to buy them. Public relations are also part of the promotional mix and this is when the business tries to make the public see a positive image and show them that they

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