All communications are confidential, and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Within the care setting I communicate using: Log books, Handover with Colleagues, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative.
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
Explain why it is important to work in a way that embeds person centre values. The care you carry out on a day to day basis should always be centred around the person you are caring for . You are not there jut to meet there physical needs but to maintain their sense of being a person and their identity. This involves you establishing a supportive relationship with the person, involving respect and trust. You should be listening to the service user, despite any difficulties, understand their emotional needs and preferences and learn about their history.
Identify Different Reasons Why People Communicate People communicate for all different reasons, including: • To express their needs and preferences • Socialisation – to talk and share opinions • To comfort or offer reassurance • To give instructions • To build and maintain relationships Explain How Effective Communication Affects All Aspects of Own Work Effective communication ensures that you can meet your service user’s requests and needs and that you can communicate and ensure they are aware of what you are doing at all times. You can offer them a choice of what they want through communication. Effective communication is important when working with colleagues – giving handover between shifts, leaving messages for staff and writing in the care plan. All communication, whether written or verbal should always be clear and precise to ensure all information is handed over and service users’ needs are met. Explain Why it is Important to Observe an Individual’s Reactions When Communicating With Them This is particularly important as a service user could be hard of hearing and require visual aids or require you to speak loudly and slowly to ensure they can understand.
Helping skills are Communication, listening skills, problem solving skills, having attending behavior, and skills for challenging clients. There are two parts of communal communication. Supportive elements will be a major part of helping a client this would be a skill for a helper to have to ensure the goals for the client to achieve their goals to meeper will have numerous meetings with the client toelper will set up a environment comfortable, peaceful and confidential as possible since the helping process can be intimidating which it could hurt thelper in the Human
If a person is unable to speak then body language will be used such as touching, hand gestures, sign language and facial expressions. We all communicate in different ways and the tone, pitch, stress and clarity are very important to the meaning of speech. Also it’s important to speak clearly and slowly, you must have eye contact and position yourself to the level of the individual to show them that you are listening. 1.2 Explain how effective communication affects all aspects of own work. We need to communicate with people all the time, but most of all the person who we are supporting, also including family and friends who are most likely to be involved in the support of the individual.
Identify different reasons people communicate People communicate to exchange and convey information with each other, express a need a view or a feeling, but the most important part of communication is the ability to actively listen to understand what is being communicated This may be one way communication or two way communication It can be conveyed in a number of ways verbal, written or non verbal Explain how communication affects all relationships in an adult social care setting. Good communication is essential in any relationship and particularly in adult social care as without this people may not understand what is being asked or said. A lot of people coming into the adult social care services may not have had experienced someone giving them their undivided attention and activity listening to them and what they have to say A good listener can be a very beneficial experience for a person trying to sort out problems or situations It can help the person come to terms with new or a unfamiliar environment, to explore their options The tone of voice for yourself is very important to make the person at ease as is body language. Compare ways to establish the communication and language needs, wishes and preferences of an individual. When communicating with clients make sure that their preferred method of communication is used and make sure that any specific aids they need are available such as hearing or seeing devices and any additional resources such as translators or signers can be organised if required.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing