The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response. 2.2 Describe the factors to consider when promoting effective communication When communicating with an individual you should ensure that you have good eye to eye contact and facial expressions are also important to help you convey your message and to be able to decode their emotions and feelings. People need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start to talk again, never guess what a person is trying to say. You need to consider the tone and pitch of your voice, does it suit the situation or topic?
Unit 201 Principles of communication in adult social care settings Outcome 1 1.1 To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Individuals communicate to express their needs and preferences and to ensure they are met. As a support worker I discuss the options and the choices available to the individual to allow them and informed choice regards to their support and help that they receive from me. 1.3 In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship. This relationship can help an individual communicate their needs, allowing care professionals to taylor their care to the individuals preferences. Outcome 2 There are many ways to find an understanding of an individuals needs. In a care setting an assessment of the individual would have taken place. This information is relayed to carers, allowing an understanding of the situation.
Name: unit 01 Principles of communication in adult social care settings 1.1 Identify different reasons people communicate * One of the reasons people communicate is to pass information. It is a way of sharing ideas and experience. * People communicate in order to establish and maintain relationship with each other, to receive and give information, to share opinions, feelings, knowledge and emotions. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication is a two way process. Sending the right message that is also being correctly received and understood.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
1. Understand why effective communication is important in adult social care settings 1.1 Identify different reasons why people communicate People communicate to express needs, to share different ideas and information, to reassure, to express feelings, to build positive or negative relationships, to socialise, to ask questions and to share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of adults or children. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis.
Effective communication is important as it ensures that information is clear and accurate. This reduces the possibility of mistakes being made and making sure the appropriate care service is taken place, it is important to work as a team and keep that communication flowing. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. It is important to observe an individuals reaction when communicating so you can feed back off there expressions in there face and understand them a lot more in what they want or what they are trying to achieve. 2.1 Find out an individuals communication and language needs, wishes and preferences.
The use of tongue when speaking is important as well. In sign language, there is a special type of sign called a directional, which is when a sign involves pointing in order to direct a sign at someone. For example, the sign for “help” is a directional, because when a person signs the word “help”, the direct it to the person in need of help. Eye contact and straight forward talking are also important in deaf communication. Group norms are also a part of the deaf culture.
A: Effective communication is vital for the social care worker. The service user and the social worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the social care worker speaking clearly and using phrases and sentences that service users can understand. This also involves the social care worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. 1.3.