1.3- Explain why it is important to observe an individuals reaction when communicating with them. * Sometimes in Face-to-Face conversations the person listening may not always verbally indicate if they understand/agree simply by their words, tone or silence. Watching out for and using body language, facial expressions, gestures as a non-verbal way of communicating together with eye contact can help to understand their emotional state/barriers with communication, which can then help us to find a more reliable way of communicating with a person to ensure their needs and preferences are being met. Learning Outcome 2- Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1- Find out an individual’s communication and language needs, wishes and preferences.
To enable myself to communicate with the residents, speaking clearly and directly gets the message across . Good communication skills are vital for working in health and social care as they help to develop positive relationships with the residents and their family's and friends so myself and colleagues can understand and meet the needs of the residents. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. When I communicate with the residents it is important that i understand how each resident is feeling and what they want to say. I can do this by observing a variety of reactions.
Effective communication from others will ensure their preferences and needs are met. 1.3 It is important to observe an individual's expression and reactions when communicating with them so that I can gauge whether or not that person fully understand what I am saying. So if an individual looked confused then I would repeat and rephrase what I had just said. It's also important because not everyone can communicate verbally, they may speak a different language, lack in confidence or not be able to talk, by observing their reactions I could get the information I needed. Observing someone can give clues to anything that may be upsetting or worrying them, this could be noticed through a person's facial expressions
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
50121906.cu151 – introduction to communication in health and social care or children and young peoples settings (l2) (3) (m) 1.1 Identify different reasons why people communicate. People communicate for many different reasons, to show there feelings,emotions,pain or something they want. It is important to understand different ways of communicating within a social work environment. 1.2 Explain how effective communication affects all aspects of own work. Effective communication is important as it ensures that information is clear and accurate.
This reduces the possibility of mistakes being made and it ensures appropriate care will be given to the service user according to his or her needs. It’s important that to work as part of a team with your colleagues, so that you all work together to achieve the same outcomes and targets. 1.3 It is important to observe a service users reaction while communicating with them because you can learn a lot from studying someone’s reactions while talking to them. There facial expressions or body language may tell you whether they agree or disagree with what you’re saying, or whether there fascinated or bored with the conversation you’re having with them. You can then use this information to know how to proceed with the conversation.
It can show that you have understood what the person has said to you to meet their needs. This can then build on relationships you have with these individuals and can also build on your current skills and knowledge. When you communicate with someone, you will need to see if that person has actually understood what information you have communicated and they can do this by reacting. They can use verbal communication to answer to you and if they haven’t understood they may be silent. They can use body language such as nodding their head to agree.
1.3. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe others reactions, so that you know that you both understand fully the situation. Body language is also important when observing, as the reactions can help you understand if they are feeling, unsure or uncomfortable about the conversation. Also tonal quality of the voice can give an indication to emotions that are being
INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS: 1.1 Identify the different reasons people communicate: We all need to communicate with each other and as a support worker I will need to be aware of different ways in which service user may communicate. People need to be able to communicate in order to have their needs met. A person's needs can be grouped as follow: • Physical - Basic survival needs, such as food, drink and warmth. • Safety and security - To be physically and psychologically safe and secure. • Social - To be able to form positive relationships.
Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.