Tim Hortons Essay

4492 Words18 Pages
Tim Hortons Integrated Case Study Cody Gonek Northern Alberta Institute of Technology Introduction Tim Hortons is a thriving organization that has been growing substantially over the years. They have been growing their market by not only opening new stores in Canada, but also in the United States within the past year (Shaw, 2014). Tim Hortons appeals to a large demographic that appreciates the combination of fast service and a quality product. The case, “Tim Hortons: A Taste of Home” (Daft & Armstrong, 2009, p. 510), discusses the issue of broadening the market of Tim Hortons into new horizons. It discusses the immediate effects and opportunities of opening a Tim Hortons in Kandahar, Afghanistan. More importantly however, it emphasizes on the challenges of running an operation in Kandahar can bring. This includes the problem of retention of employees and the uncertainty of the environment. Secondly, it discusses the importance of identifying the mission that Tim Hortons has in place and how it effectively aligns with the overall strategic direction the organization wants to strive for. Thirdly, it discusses the significant fact that Tim Hortons has integrated into the Canadian culture, and how that appeals to consumers. Fourth, the case dwells into the organizational structure Tim Hortons currently has, and how that differs to the specific Tim Hortons in Kandahar. Lastly, the cases talks about how Tim Horton’s expansion experience has enabled them to be able to separate themselves from the rest of the competition. This paper will focus on these concepts in the case and connect it back to the chapters studied in the textbook. Growth and Resource Acquisition By critically analyzing exhibit 2.8 on the textbook, it would be more beneficial for Tim Hortons to focus on an open systems emphasis. An open system emphasis would mean positioning Tim Hortons on the
Open Document