We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication. 1.3 Explain why is important to observe an individual`s reaction vhen communicatingwith them All communication has an effect on the person you are communicating with and is important thatyou watch the effects so that any problems can be identified and dealt with. People communicate through : speaking,facial expresion,body language,position,dress,gesture. 2. Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support.
Support Individuals with Specific Communication Needs Explain the importance of meeting an individuals communication needs. Individuals who have learning difficulties or hearing problems need special attention and support to help them express themselves effectively. It is therefore imperative for the carer to know the individual's preferred method of communication. The way you communicate with one person will be different from the way you communicate with another. Likewise, each of them will interact with you in different ways.
If unable to communicate they would be denied these rights. 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a senior carer it is my responsibility to enable the individuals in my care to express themselves and their needs. I do this by assessing their needs and providing the appropriate support. Sometimes this may be just allowing a person a little extra time to communicate their needs and encouraging and motivating communication or sometimes aids are needed such as picture boards for example. I will often need to work alongside others including GP’s, speech and language therapists and friends and family members to monitor the effectiveness of the support I am giving the individual.
It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation. If the individual has trouble communicating you should observe their reactions to make sure that they are comfortable with what you’re saying or asking of them. It should always be explained to the individual that they have a choice. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3.4 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To find out an individual’s language and communication preferences you should make yourself familiar with the service users care plan, speak to colleagues, superiors, the
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
Unit 1 Section 1 – Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate. Everyone communicates with each other constantly and for many different reasons eg. To show our emotions, pain, pleasure, to ask or make requests, to give opinions etc… Communication can be formal, such as interviews, forms, letters and paperwork and informal like social networking, text messages and chatting with friends and family although much of the time communication is somewhere between both ends of that scale 1.2 Explain how effective communication affects all aspects of the learner’s work. Workplace communication takes place constantly between other members of staff, management and service users. Communicating effectively means that information is accurate and informative helping to reduce the possibility of mistakes and ensures colleagues understand and are kept informed of changes to the care needs of the people I support.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions.
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing