I’m all for proving superb customer service by rewarding loyal customers it is a great idea and many other stores are doing similar methods for customer service. It is also a great way to learn so that if I want to move up in the company one day I will already be used to working on projects similar to this. 2. If you were part of the management team at Petrie’s Electronics, would you approve the project outlined in the scope statement in Figure 4-1? What changes, if any, need to be made to the document?
By installing an wireless local area networks (WLAN’s) in each of the stores this will improve the daily operations by being more efficient and using a less crowded model of I.T. network deployment. Wireless mobility technology will provide remote sales employees with devices such as Personal Digital Assistants, (PDA’s). With this technology ABC expects to improve customer service by enhancing the enterprise communications infrastructure. The integrated mobile phone service will allow these employees to communicate quickly with their customers and managers, thus improving response time, productivity, and revenue.
Online marketing helps add potential customers and the number of quality leads to a website as well. In fact, most organizations can adopt Internet advertising strategies to generate better business. Online marketing is split into different types; Affiliate marketing – refers to the banners seen on other websites or blogs to boost traffic to that web page, and effectively increases product awareness. Email marketing – this is the marketing process that involves getting to customers via email. Inbound marketing – this type of internet marketing involves sharing valuable content to customers to help convince them to become your loyal customer.
INTRODUCTION For this task I am going to explain how my selected organisation uses the business information to help them to achieve their aims. I will explain how every type of communication used by the organisation to be able to help them to: Increase in sales Increase in profits Maintain a good level of reputation and Able to keep their staff members. TYPES OF COMMUNICATION The company that I have chosen uses verbal, written, on-screen and web-based communication to help them to achieve their aims and goals in order to make profit, increase sales, reputation and staff retention. They have used the verbal communication by advertising on television. This helps to achieve the set target for sales because people are watching
Videos : This could also be a way of spreading and giving out information around sgs college .This could be Both external and internal because ,there could be a staff or workers meeting using a video to explain the reestablishment of a new building and externally a video to inform students about what the new renovated building is going to used for .This could be done on websites and the importance about this is because its gives a clear knowledge of what is being or going to happen and its easy to follow since its gots pictures and objects in it . It’s the best method also because , its more Informative and very professional
In this task I have been asked to state the aims and objectives of each business. I have also been asked to state each stakeholder’s point of view on the business. I have also been asked to explain how each stakeholder’s point of view influences the each businesses aims and objectives. Tesco P2 relates to Tesco’s Aims and Objectives, this is because Tesco plan to be highly valued by the customers they serve, the communities in which they operate in, and their colleagues and also their shareholders. Tesco also want to grow and maintain the number one retail company in the whole of UK.
This will be obtained by creating individual profiles which may specify special requests each guest may have. This attention to detail will not only give ultimate satisfaction to the guest, but will increase the retention rate. It would be conveyed that Rosewood hotels deliver exceptional service to the guest, as all employees are willing to go the extra mile. The third reason why Rosewood should take on the corporate branding strategy has to do with the longevity of the company. As the reputation rises, the number of guests increase, the revenue will flourish and the Rosewood hotels will be able to take on this competitive market.
VoC provides valuable insight into what about the product or service that customers find valuable, and what they find annoying or useless. Through VoE, and by allowing employees to participate in influencing corporate decision making, the long-term viability of a company is assured because of its positive impact on the company financial results. “No organization can survive without good people; people who are improving to carrying out the message and mission of the company,”[2] to satisfy customers, the workforce must
So they want the customers to feel a part of the business. The reason for this is the more customers they have the more profit they will be getting, this is vital because profit is their number one aim. Why customer service is essential for effective retailing The customer service objectives of Tesco are that all customers are happy with the services given by the employees and all products are of good standards for the customer. They also want the customers to tell them anything they think they have space to improve, so that they can elevate as a business. The
Lafarge spends lots of money to advertise their products and make sure that it reaches their customers. This will attract more customers and enables Lafarge to make a profit. Lafarge advertises vacancies thorough Internet and newspaper to find the right person for the job to provide good services to the customers. If Lafarge makes profit it will help them to expand and create more jobs so advertisements helps Lafarge to achieve their aims and objectives such as making profit, expand and