It is important that information is only shared with people “who need to know”. If you are uncertain whether a person has a right to access information and is requesting information from you, always check with your supervisor or manager. In day to day communication it is strict policy of midstream that you do not discuss any important information about a clients lifestyle or regarding important information as this is their right to remain any of this information confidential and is part of the regulations of The Human Rights Act 1998. Information that has to be kept confidential on a day to day basis can be shared with agreed others on any other basis as a need to know basis, this is if ever an authoritative body needs to get involved such as social services, ambulance, police or any other multi-agency network. The agreed others in which confidential information can be shared on a need to know basis are: Work Colleagues, social workers, occupational therapist, GP, Speech and Language Therapist, Physiotherapist, pharmacist, nurse, special nurse, psychologist, psychiatrist, advocate, dementia care advisor or family and carers.
Communication and confidentiality in Social Care People communicate to satisfy their social needs, to get help/services. Communication prevents confusion also mistakes that can be made in decision making. Communication gives individual a sense of worth by enabling expression of wish/opinion. Effective communication is one of the most important aspects care workers job. Without it fulfilling what position entails would be impossible.
How communication is so important in a health and social care environment Communication is vital when working in a health and social care environment, verbally or non- verbally. It is needed so that the carer (nurse, social worker) can give the best possible support or help to the patient. Good communication skills can gain positive relationships and also put the patient at ease as they will feel they can start to trust you which help them to relax and communicate back with you. This can then help to get a bigger picture of the patient's background and enable you to understand their needs. Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency.
I support effective communication by actively listening to what individuals are saying and by giving them time to respond and by showing understanding to what is being said or expressed. I support effective communication in my job role by recording information accurately and legibly and by having 1-1 formal or informal supervision. In my Job role I enhance my working practice in relation to effective communication by undertaking organisational and vocational training such as POVA and MAPA to enhance my communication skills in working with vulnerable adults with limited communication skills and NVQ 3. As an Assessor I am able to support others to communicate effectively with service users and
In care settings when situations of stress or need occur, service users might need to share personal information with their carers. In order to for the service user to feel comfortable with discussing and sharing private concerns, he or she needs to feel that they are safe in order to do so. Therefore all information is given to a care worker in trust and confidentiality. In a positive care environment permission is needed from the service user before the infortaion given can be used or shared. It is essential for a care worker to make sure that the service user can confide in them and trust them.
You should explain to the customer that this information concerns you, you believe that this carer is causing them harm and may be causing harm to others within their care and that you have a duty of care to pass this information on. Explain that you will only pass this information to the relevant bodies and it will be treated in the strictest confidentiality. Describe how to respond to complaints; Every complaint should: Be taken seriously and dealt with promptly and fully. Be acknowledged within a specified time. Have
Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
Unit 301 Principles of communication is important in adult social care setting Outcome 1 understand why effective communication is important in adult social care settings 1.1 Identify the different reasons why people communicate. The reasons for People communicating are: •to express needs and wishes •to share ideas and information •to reassure/ give help and advice •to express feelings and/or concerns/or to give warning or risk or danger •to build relationships and socialise/ understand each other •to ask questions and learn from each other •to share experience 1.2 Explain how communication affects relationships in an adult social care setting. Effective communication can be good in many ways in can benefit work colleges and other professionals by using effective communication this means the service user can get the correct health care that they need, you can also have discussions to improve the service user lifestyle by advising them to lead a healthier and more fulfilling life. You can share knowledge and skills to improve your job. Effective communication mean you will be able to work better within a team because everybody will need to know the correct information.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
Firstly, it is important for people to value silence when another person is speaking. This helps to prevent any form of disruption and ensures that the person receiving the information gets the actual message being communicated. It is important for an individual to use body language when he or she agrees to the message being communicated. Observing silence when another party is speaking also helps to show that the listener is attentive and at the same time allows the speaker to communicate his or her message. Adding something during a conversation process can make the listener to miss some important parts of the message leading to wrong interpretation of information.