If I work as part of a team, I will need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people you support. Your skills in building a relationship will be an important part of ensuring that the identified outcomes are met. People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest.
1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving. It also enables negative or difficult messages to be conveyed without causing
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
With individuals providing practical, informative, professional and emotional support the team can achieve their goals and create a successful working enviroment. Friendly sense of humour positive (smile) Trustworthy reliable Successful team Listener talkative helpful If the team did not work well together goals would not be achieved and a negative atmosphere would affect the working enviroment. A negative working enviroment may encourage a breakdown of communication , bad feeling or conflict. For example if a team is not working well it could make an individual feel less valued and they will contribute less to the group .If the team experience this sort of negative vibe it may be impacted on to the school as a whole with pupils also becoming negative.
You need to have the skills to create and build professional supportive relationships with colleagues, other workers from different organizations, service users and so on. This means that it is essential to have the basic understanding of the different elements that all add up to make a good and healthy relationship. A relationship is a connection among two or more people, or instance group of friends or partners. Professional relationship is a link between a service user and the people that provide their care. This sort of relationship has boundaries, limitations and expectations; that must be valued and applied at all times in order to have a supportive and good relationship.
Assignment 201 Principles of communication in adult social care settings Assignments Task A – Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. *Meetings ,trainings Aii Describe two methods of non-verbal communication. *Tone of your voce,gestures. Using makaton Aiii Identify five different reasons why people communicate. *To give/receive information *To share ideas *To socialize *To give instructionas *To share experiences Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
To gain clear guidance and knowledge of those who you are supporting Aii - Effective communication is very important in order to pass clear and direct information between service users, support workers and other practitioners. When sharing information between professionals it is essential that the details are accurate as to reduce the amount of mistakes made. When supporting people it is good practise to use effective forms of communication so that the professional relationship is strengthened, this allows both service users and support workers to trust one another; it may also allow the support worker to be an advocate for the service user. This responsibility requires effective communication in order to have the service users’ everyday personal needs and also health care concerns identified and met. Aiii – Method | How effective is this method?
* It outlines what is expected of us and others. * It helps to build a good rapport with colleagues, students and their families. 1.2 and 2.1 Skills needed to make good communication – * Approachable * Good listener * Positive body language * Give eye contact * Be considerate * Willing to help * Know your role and what is expected from you * Be clear and concise * Able to adapt to the age or needs of the person we are speaking * Be a good role model 1-1.3 Explain how different social, professional and contexts may affect relationships and the way people communicate Social:- | This is usually outside of work. We are more relaxed, open, possibly happier and less formal. We may make hand gestures or speak in slang.
Establishing a good relationship with them will make working easier because you are round people who will co-operate and a sense of trust will develop. A key relationship you will have is the people you support. A skill to build a relationship will be important because it will ensure the identified outcomes have been met. Also when this person has decided they want support in their lives, they need to be comfortable the support is honest and trustworthy, can keep confidences and is committed to working in their best interest. Once this has been established the person will be more likely to feel confident to move towards achieving the outcomes they have identified.
People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them. Showing understanding to a person within the service, ask questions, get involved, give positive responses, this also gives confidence and will encourage a person to feel assured about doing things for themselves which has a feel good factor. Bxi Identify two ways of making sure an individual’s physical environment promotes their well-being Living in an environment that is safe and secure, that have staff who promote independence along with varied physical activities, all work towards a service user feeling good about themselves, a feeling of well-being. SU’s can make choices about what they wish to do with their time, doing things they enjoy, things that stimulate their mind and body all promote this and will make them feel good