In health and social care there are many different working relationships and they include users, their families and friends, colleagues, management, professionals (doctors, nurses, social workers). For each we develop different relationship, some of them may be more formal than other making sure that it will be professional all the time ( we would not talk to the doctor or social worker in the same way as we talk to colleagues or users). Relationships with users are mostly one on one, we listen and observe, ask how they feel, their needs and preferences while providing care. For doctors and other professionals we should have adequate approach and keep up to date records for medical support. Relationships with colleagues should be based on respect and collaboration on daily basis.
Supervisors- supervise everybody and be there when needed Nurses- Be there when needed for clinical and to help e.g. : sign meds charts, support and lead team Managers-All of the above Physios/OT/Doctors/tech specialist etc. - Help out in their own individual sections to provide the range of care and needs to the individual. 2.1- Why is it important to stick to your agreed scope of your job role? There are many reasons but when signing contract you are signing for that specific job and it employs what you are expected to do.
CNAs work in a vast amount of settings including hospitals, outpatient facilities, long term care facilities, clinics, and in home care. They are often given patient duties that are undesirable to other hospital staff. WORKING CONDITIONS Interpersonal Relationships CNAs have to have a high level of social interaction with their patients, visitors, nurses, and their other staff members. It is important that they speak to their staff and patients in person on a daily basis so they can develop good communication skills and that their staff and patients trust them and know what their doing. CNAs are responsible for the health and safety of patients and they sometimes must handle patients who are physically aggressive or violent.
Unit 1 Introduction to communication in Health, Social Care or Children's and young people's settings 1.1– Identify different reasons why people communicate There are many different reasons why people communicate, both in work settings and social settings. There is a range of different groups of communities were everyone communicates with on a daily basis, which could include family and friends, school, neighbours, friends and of course work colleagues and residents with in my work environment. All relationships we have weather they are social or work based start with a form of communication. People use communication to express how they are feeling and also to express what they would like or want. This can be different for every person and depends on the circumstances of that particular person who you may be communicating with.
Unit 501 Use and develop systems that promote communication (SHC51) 1.1 Within my job role as a registered service manager for supported living services within Clearwater Care I have to communicate with a wide range of individuals and groups of people on a daily basis. This communication will not always be face to face. It could be via the telephone, email, written correspondence which could be from writing a letter to producing a memo for the staff team or even simply writing a note in the communication book within the services. When communicating with the staff team this is heavily done through memos and face to face contact. I hold monthly team meetings, staff have six formal supervisions over a twelve month period which are scheduled to take place on alternate months, and they then also have their yearly appraisal.
In my own job role I communicate with many different people: The children and young people themselves~ verbally, using PEC’s and sign language, this is when they come into the office, on home visits and when I complete observations on activity to gain their input, thoughts and feelings on the Service as well as a general conversation. The CYP families~ verbally both face to face and on the telephone, written formally and informally by electronic email, letter and text message, this is to answer their general queries, inform them of dates of Service, address any concerns and to keep the lines of communication open. It is promotional and informative when I email links to them regarding other support they could access some of which is ran by other Departments of. Staff~ This is usually formally or informally via email, text message, face to face and on the telephone regarding the day to day Service we provide. Other Management and Administration~ This is also formally or informally via the same methods as Staff, verbal and non-verbal.
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
HSC41: Use and Develop Methods and Systems to communicate, Record and Report. Communication is an integral part of care therefore its effectiveness to ensure that care is delivered as required and problems dealt with accordingly. It is about how people respond to each other in many different ways, thus it is an important requirement as a Team Leader that I understand and use good communication skills in order to develop relationship with individuals, relative, other professionals and staff. I provide active support by adhering to the policies and procedure for information sharing regarding individuals as stipulated by the organisation. For example, prior to admission, an assessment of the individual’s relevant long term social and medical history is carried out and documented, and all staff members have access to these records.
People communicate to pass and receive information and build a relationship. They also communicate to show their feelings and to express their emotions and be able to socialise with other people. In the health and social care setting there are many different working relationships. These relationships will include: carers, manager, professionals such as doctors and nurses, service users and their family. For each group a different type of working relationship exists.
Identify the different reasons people communicate People communicate in order to give instructions, to acknowledge they have understood an instruction, to share information, to build relationships with people and to share opinions, knowledge, emotions and to give encouragement and advice. As a carer I am required to communicate with colleagues, clients, client’s families and medical health care professionals whilst at work. I am required to communicate effectively with others to ensure I am meeting the needs of the client, when booking appointments for the client with medical professionals and with the client’s family about any quiries and updates they require about the client. I am also required to communicate regularly in writing when carrying out tasks such as documenting information in communication books and various charts such as food and fluid intake monitoring, documenting any medication that has been handled and filling in timesheets. Unit 1.