It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
Explain how own role and practice can impact on communication with an individual who has specific communication needs. As a carer it is your role and responsibility to support individuals to express themselves. The way in which you can do this is by assessing their needs, access information regarding their communication needs, providing the appropriate support, aids or equipment, encouraging and motivating communication, working with others and by monitoring the effectiveness of that support. Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights.
UNIT TITLE: INTRODUCTION TO COMMUNICATION IN HEALTH SOCIAL CARE UNIT CODE: SHC 21 LEARNING OUTCOME 1 1.1 Identify the most common reasons why people need to communicate. Human beings are socially minded and we love to interact with other people around us in order to make and develop relationships, share information and ideas, give and receive support, express thoughts and emotions such as fear, anger, pain, love and also to avoid mixed communication and tension. 1.2(a) Identify the range of people you communicate with in your work settings. At work, I communicate with service users, colleagues, relatives and visitors, supervisor, manager, medical staff and colleagues from other agencies. (b) Explain the importance of achieving effective communication patterns with people you work with As a carer, I must be able to communicate effectively with the people I provide care and support for to build trust and to make them satisfied with the care provided.
CU1530 Promote Communication in Health, Social Care Or Children’s and Young People’s Settings 1.1 Identify the different reasons why people need to communicate * To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. * Communication is an essential tool a carer can use to meet the needs of adults. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service
Unit 4223-302: Promote communication in health, social care or children’s and young people’s settings. Outcome 1: Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships; socialise, to ask questions, to share experiences.
CU1515 Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify reasons why people communicate People communicate to express emotions, needs and wants, to get information across/ask for information or to get their point of views across 1.2 Explain how effective communication affects all aspects of own work Effective communication when working in a supporting role is necessary in being able to be as person centred as possible. From reading the persons care plan you can find out the best way to aid communication verbal or non-verbal, between both support worker and tenant. Communicating using daily records and staff communication books is essential to keep staff aware of the current status of tenants therefore when communicating in this way it is necessary to be as accurate as possible. Fostering good relationships with professionals and family involved with the person being supported require us to think about the way we communicate maintain that everything done is in the best interest of the tenant. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them Allot of communication is expressed through body language, facial expression, gestures and tone of voice, the position of you to the other person can also affect communication therefore it is important to observe an individual fully and to make sure that you are aware of the individuals care plan and how they communicate 2.1 Find out an individual’s communication and language needs, wishes and preferences By looking through an individual’s care plan we can understand their level of language, any cultural background that may affect their preferences, their physical ability and make sure that the way we communicate is appropriate to the individual.
The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3. Explain why it is important to observe an individual’s reactions when communicating with them. The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; when and how to adjust communication method; recognising barriers to communication 2.1. Find out an individual’s communication and language needs, wishes and preferences. Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities 2.3.
1.1 Identify different reasons why people communicate. People communicate in order to share information with each other, we can communicate through speech, body language or even sign language; all these are designed to help us share our ideas and opinions, express our feelings, socialise with each other and live as a member of the community who can express their personal outlook on life with others. 1.2 Explain how effective communication affects all aspects of own work Service users communicate their needs and wishes with the care assistant so in order to provide self centered care, it is vital for communication to be affective. Some service users might struggle to express their needs however it is important to maintain the communication standards by for example using visual aids or other appropriate tools. This will allow service users to make informed choices regarding their care based on the options available 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Communication is there to prevent misunderstanding or conflict. 2.2 There are many factors to consider when promoting effective communication. You will have to decide whether it would be best to speak to someone one-to-one. Will you be formal or informal? ................................................................................................................................................................................................................................................................................................................................. 3.1 People from different backgrounds may use or understand other communication methods.