People communicate to build a bond, and establish trust. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of residents. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
Failure to communicate well could lead to individuals limiting their ability to communicate on a personal or meaningful level. This could lead to conflict in the work place, which could further result in further problems for the individuals we intend to support, or even disciplinary action against yourself
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication notes after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace during the shift. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a Carer, I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. 1.2 Explain how effective communication affects all aspects of own work; Effective communication is a must within my aspect of work.
Unit 301 Outcome 1 1.1 People communicate to maintain relationship with others to share information, give instruction, knowledge, to be understood, to understand and to show others that they are valued. Communication is very important tool to a carer as it is will meet the needs of vulnerable adults. It a basis requirement of my role to communicate with the clients and there families, other members of staff on a daily basis. Communicating with other members of staff will ensure effective team work and continuity of care. As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care.
If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch.
Unit 301 Understand why effective communication is important in the work setting. 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis. Communication with other members of staff ensures effective team working. It also ensures any health and safety issues are recognized and reported.
Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals. People communicate to enable them to put forward their ideas to be conveyed clearly. Communication is a process where by two or more people swap ideas, feelings and fact in a way or ways that each party come into a common understanding of a message. * Explaining how communication affects relationships in the work setting Communication breakdown in the work setting can result to number of things that include; alienation, anxiety, as well as feeling isolated. It is important to be a team player especially when working in a team and to get along with members of staff no matter your differences.
People also need to portray their emotions, feelings, pain and opinions. Communication is an essential tool a carer. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Level 3 301- Communication 1:1 Identify the different reasons people communicate. (Diploma 301 1 People communicate to socialize, express feelings, ask questions, to share ideas, information and opinion, to express needs, to reassure, to share experiences, to give instructions, to give encouragement, to understand and to be understood, etc. 1:2 Explain how communication affects relationships in your work setting. (Diploma 301 1:2) Communication is the key for a good relationship with my service users, their families, my co-workers, my manager, etc. An effective communication is important in my work place and we make sure that the message send is clear and concise and the message must be understood correctly to have a response to avoid conflicts that could be rise because of a bad or no communication.
As careers we complete communication books for each individual to keep all members of staff informed and aware of current situations. We also communicate to maintain and establish relationships with others, to share opinions, knowledge, emotions, to give encouragement and show others they are valued. The individuals will communicate with carers to express their needs and to ensure they are met. As a Carer I would also discuss the options and choices available to allow them an informed choice. 1.2: Explain how communication affects relationships in the work setting.