Unit 201 Essay

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L2- HSC Technical Certificate unit worksheet Unit 201 – Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201 1. Identify different reasons why people communicate (1.1.1) different people communicate to express needs; to share ideas and information, reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with other service users,staff,family To give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Service users communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. Communication is an essential for a career so they can meet the needs for the service users. It is a basic requirement and the most important of my job role to communicate with service users and their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of good care. It also ensures any health and safety issues are recognized and reported. 2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) I communicate using: Communication books, Handovers, Staff meetings, meetings with my home Manager. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is
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