Unit 4222-201 Introduction to communication in health, social care or children's and young people's settings (SHC 21) 1.1 There are many different reasons why people communicate, such as: to give and receive information, discuss a problem or a situation, outline a concern, to negotiate, to learn, to express emotions, to give opinions, to get their views across and to receive instructions. 1.2 Effective communication can affect all aspects of work because I work in partnership with other people, such as, colleagues, service users, families, and outside organisations. Effective communicate with these will ensure effective team work and consistent care. Effective communication is used to establish and maintain these relationships. I need to give and receive important information and instructions.
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
Introduction to communication in health and social care or children's and young people. Outcome 1 (1-3) It is important to communicate in social care for different reasons. You communicate to portray your feelings, moods, emotions, opinions on a one to one basis with clients, making eye contact to ensure that the communication between you both will not be disrupted by each other not paying attention. But it is also important that information is recorded properly between staff and management to ensure that other employers are aware of the current needs of the client. You can communicate in many different ways; using communication books, handover with other staff, meetings etc.
The means of communication are by talking, expressing our emotions and feelings, giving our opinions, using body language, tonation of our voice, facial expressions, gestures, pointing, sign language, objects and using pictures. The reasons why we communicate vary. People communicate to make new relationships. Non-verbal communication skills are very important such as being friendly, smiling and shaking hands when greeting a person. These skills are needed to make a good first impression in a relationship.
People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest. 1.3 Explain why it is important to observe and individual's reactions when communicating with them : It is important to watch body language because we will be able to see if they understand what has been said to them and also if the service user is talking to us, they could be saying one thing but the body language is saying something different i.e. the service user
If the client is hearing impaired ensure that they can see you clearly, you are facing them and that you do not cover your mouth when you are talking to them, speak clearly and slowly and repeat if required. As a
50121906.cu151 – introduction to communication in health and social care or children and young peoples settings (l2) (3) (m) 1.1 Identify different reasons why people communicate. People communicate for many different reasons, to show there feelings,emotions,pain or something they want. It is important to understand different ways of communicating within a social work environment. 1.2 Explain how effective communication affects all aspects of own work. Effective communication is important as it ensures that information is clear and accurate.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Also repeating back what the patient has just said just to reassure that everything is understood and in case there is any misunderstanding. When speaking to the service user directly always make sure to use appropriate responses and look directly into the persons eyes so that they know you’re paying attention. The advice I would give to a care worker firstly would be to check the understanding of the patient and understand where they are coming from. The most important skill is to listen, always listen carefully to what the patient is saying and also note it down, if you’re not sure on what the patient has said just ask them to repeat it again just to reassure and also so that you haven’t misunderstood anything and all facts stated are all true, in addition to this you should see yourself in their position and how you would feel if you was them so that way you will understand how they feel and what they’re going through. Another advice I would give is to always use age appropriate language so for example if you speaking to a young child then go down
It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential. People’s body language, facial expressions, gestures and their position as well as speaking is key to understanding what is being communicated to you and to watch the effects so that any issues can be recognised and dealt with accordingly. 1 2.4 Finding out an individual’s communication and language needs, wishes and preferences can be done many different ways. You can ask the service user or their family. The care plan or medical records may also say.