Smithsonian Hospital Nondiscrimination Employee Hand Book

1230 Words5 Pages
Employee Hand Book Nondiscrimination Learning Team E HCS/430 August 12, 2013 Mary Louise Dietrich Smithsonian Hospital Nondiscrimination Employee Hand Book Smithsonian hospital is a small health care facility designed to meet and support community health care needs. The hospital is a 64-bed unit that encourages and assists patients in focusing on regaining their strength and independence following a surgery, illness, injury, or disease. The goal of the hospital is to ensure that every experience at Smithsonian is positive and productive. This employee handbooks identifies the facilities mission, goals and is the source to locate workplace policy and…show more content…
The organization should produce for the employee’s an open door policy to where the employee feels comfortable to come to a supervisor or manager and report in confidence about an incriminating situation. There should be learning materials that is incorporated through the company, yearly training and online education and materials in order to learn how to handle the situation that can possibly arise. All complaints should be reported and directed in the order by the chain of chain of command. The first step is to report the incident to the supervisor, unless the person causing the offense is the supervisor then you report it to their supervisor. If nothing is handled then take it to the next chain of higher command. When filing a complaint, the person doing so should write a detailed description about what…show more content…
The facility evaluates right and wrong and determines if the situation is compliant with the code of ethics (American Medical Association, 1995). Providing exceptional customer service ensures consumers are treated with dignity and respect. Health care facilities experience several ethical issues that require the facility to evaluate and determine the best outcome for everyone involved, it is important for Smithsonian employees adhere to the code of ethics policy and procedures (American Medical Association, 1995). Health care ethical consideration may consist of language barriers, informed consents, and religious beliefs are a few situations that may happen in health care. Smithsonian desire is for all patient to be well informed of his or her care plan. To make certain that patients understand the facility provides interpreters to help individuals participate in his or her procedures. Informed consents allows individuals to give permission prior to provider treatment. The consent protects patients and the facility, however situations may occur in emergencies when minors or adults are not available to sign and providers must make an ethical decision to save the patient. Religious beliefs also affect healthcare, some individuals refuse to receive blood transfusion if the patient is available to sign the refusal care providers

More about Smithsonian Hospital Nondiscrimination Employee Hand Book

Open Document