B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative. It also encourages a more harmonious working environment and reduces the chance of mistakes being made or things being missed. As well as this, it also means that all workers are aware of and following the same procedures therefore providing consistency for their clients. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is extremely important to observe a person’s reactions so that you can gauge how they might be feeling about the information that you are giving them, or the way that you are delivering that information. Sometimes a person’s reactions can be an indicator of how well they have understood what you have said to them, or whether they agree with you.
A service user can either gain the trust and understanding from the care worker and therefore communicate with ease. If there is good communication between staff it motivates a better working relationship and makes sure that all tasks are met to a high level of standard. If there is poor communication in a care setting then how would the care workers be able to understand an individuals needs and wants, e.g. Good communication amongst staff and service
To enable myself to communicate with the residents, speaking clearly and directly gets the message across . Good communication skills are vital for working in health and social care as they help to develop positive relationships with the residents and their family's and friends so myself and colleagues can understand and meet the needs of the residents. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. When I communicate with the residents it is important that i understand how each resident is feeling and what they want to say. I can do this by observing a variety of reactions.
It is important to be a team player especially when working in a team and to get along with members of staff no matter your differences. It’s a two-way process when it comes to effective communication. The message sent by the person communicating has to be clear and concise to the person receiving it. The message has to be understood correctly to have a response. Ineffective communication creates barriers if there is no clear understanding.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
If I work as part of a team, I will need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people you support. Your skills in building a relationship will be an important part of ensuring that the identified outcomes are met. People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest.
This reduces the possibility of mistakes being made and it ensures appropriate care will be given to the service user according to his or her needs. It’s important that to work as part of a team with your colleagues, so that you all work together to achieve the same outcomes and targets. 1.3 It is important to observe a service users reaction while communicating with them because you can learn a lot from studying someone’s reactions while talking to them. There facial expressions or body language may tell you whether they agree or disagree with what you’re saying, or whether there fascinated or bored with the conversation you’re having with them. You can then use this information to know how to proceed with the conversation.
If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch.
Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly and succinctly. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. People communicate for numerous different reasons, to build relationships being one of them; this will enable you to work more effectively as a team with your colleagues but to also gain trust with a service user so they can talk to you if they have any problems/ concerns. Another reason is so you can share information, this is vital in my work setting because, for example, if a service user begins a new course of antibiotics then the member of staff dealing with this must pass the information on to all other staff to make sure they continue the course of medication.