If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual. As a practitioner you should provide encouragement to children and parents, reassurance and any necessary information. Some individuals are quite confident to voice their feelings or opinions openly, others may be less able to express their views. If the latter you may need to observe body language, facial expressions and what they don’t say to show you how they are feeling so that you can use this to communicate effectively with them. Another reason it may be hard to verbally communicate is if English is not their first language and you will have to use body language and maybe actions, especially to help the children understand what you are saying, and also speak very clearly in a friendly tone.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
The reaction of a s/u is important, they could be in pain, different opinions and portray their feelings. Finding out a s/u communication and language needs is to speak clearly, fluently without hesitating making sure you are understood, if the s/u cannot speak then you can do sign language, communication books, pictures, writing. If you are having problems communicating with your service user then I would ask my manager. If you talk in jargon the s/u will not understand you. Good communication and understanding of your s/u and offering appropriate feedback, they may have a hearing problem and may not get the whole conversation, making sure that there is not any other noise going on in the back ground so that you are clearly understood by either body language, attitude and signs.
It is also important that I speak slowly and clearly, using terminology that is at a level the individual can understand. If I raise my voice when speaking it could cause an individual to become upset or agitated. This could result in them losing confidence in my ability to help them with their daily life. It is important to build relationships with each individual which will help me to know how they are feeling and also be able to read their body language. 1.3 Ways in which the environment may help communication are things such as good lighting, background music, relaxed and happy environment.
The career will have to be observant, an active listener, promoting communication, be able to ask questions/open/closed/lead, give advice, body contact, guidance and also give encourage to the client. By doing this, the career would have created an impact therefore making the client to build trust and confident on him/her. 1.3 Analyze features of the environment that may help or hinder communication. Lighting: a room without sufficient light can hinder communication for people with visual disability. Light sufficient: light sufficient environment helps in communicating with disable people such as hearing impaired person, this would allow them to see and understand what the career is trying to communicate across to the client and in a case of sign demonstration it will help to create visibility for the client.
Those learners that are nonverbal use various methods such as expressions, hand signals etc. also if you’re not picking up the signs or their reactions you’ll be putting yourself at risk or them by making them angry or making them feel insecure so that something bad could happen so it’s always good to observe everything and be aware individual’s reactions. Outcome 2 understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 So you can communicate in a way to enable them to stay safe and enjoy opportunities within informed choice and with respect. 2.2 Verbal- language Non-verbal- written, pitchers, sign language, PECS.
Nonverbal includes the following; eye contact, touch and paralanguage. By using these nonverbal skills will help covey the interest and understanding of a message. When you are engage with eye contact will show that one is connected to the sender and the sender focused on the receiver will help direct the communication. By using touch can help a person connect emotionally to the communication. In my opinion, touch is important but should be used wisely.
Be able to meet the communication and language needs, wishes and preferences of individuals. 3.1 Identify barriers to effective communication. Effective communication can only be achieved if the parties involved have an understanding of the information being conveyed, not only that but also an understanding of subject and reasoning. Things that could impede this process could be cognitive impairment; sensory deprivation and disability; medication; external influences e.g. audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences.