UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Unit 204 Outcome 4.1 Explain how the likelihood of abuse may be reduced by; * Working with person centred values A person centred approach is counting and treating everyone with respect. Allowing individuals to make their own choices and decisions, respecting their views will gain their self esteem and will help them recognise their own rights and values which will protect them from being abused. It can also help create relationships between staff and residents so they gain somebody to confide in. * Encouraging active participation This promotes inclusion, making an individual feel some self-worth. Will promote confidence and will also help gain friendships.
P1- Explain the role of effective communication and interpersonal interaction in health and social care context. M1- Asses the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication Contexts of communication • One-to-one communication is communicating between two people, when first speaking to someone it is important to create a positive atmosphere before discussing issues or giving information. This is because it is important to make the other person feel relaxed while talking to you; you can start communicating by greeting the person, which shows you are being friendly. Once the atmosphere is positive and both people feel relaxed they can begin to talk about important issues or information, it is also important to leave the conversation ensuring the other person still feels relaxed and happy, therefore saying ‘see you soon’ can show this. This is different for more formal conversation and often follows three stages, starting with a warm up stage, and then exchanging information between the two people and finally a winding down stage.
Unit 201 Outcome 1 understand why communication is important in adult social care settings. 1.1 To express needs, to share ideas and information, to reassure people, express feelings, Build relationships, receive information and instructions, and socialise. 1.2 to ensure that our learners are kept in a safe environment, and staff commutate anything that is important and relevant so we communicate using key things such as, Handover with Colleagues, books staff, message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate if not then you may face conciseness 1.3 Its important to observe individuals reactions when communicating with them as our learners express themselves differently. Those learners that are nonverbal use various methods such as expressions, hand signals etc.
It works best when feelings are authentic – that is you genuinely care about other people and have their interests at heart. To get the outcome you want, you need to influence others to get the desired effect. This hinges on getting connected with what others want. Seek first to show that you understand and can empathise. Without feeling the respect and trust that comes from rapport, the rest of the conversation and relationship will have little impact.
Occasional arguments are good for friendship relationships. The trick is to learn how to do it fairly. Occasional arguments help us to learn how to better understand each other, gives us room to freely express ourselves, and they don’t allow problems about certain situations to build up one after another. An argument is defined as a reason or set of reasons given with the aim of persuading others that an action, idea, or thought is right or wrong. In order to have a friendship that works or is healthy you have to argue sometimes to better understand the other person.
Communication is important as we will be engaging in conversation with service users as a health and social care professional to create a comfortable environment to allow the service user to trust and open up to the professional, as well as communicating with colleagues and mangers. What is communication Communication is when we exchange
Principles of Communication in Adult Social Care Settings Question Booklet Task A – Short Answer Questions Ai Effective communication and the ability to understand others and to make ourselves understood is vital in providing high quality care in adult social care settings. Good communication helps everyone understand what others see, hear and feel. People can share their wishes and needs (emotional and physical), cares and preferences. Communication is important in socializing, building up and keeping relationships and friendships with others. People communicate to share opinions, knowledge, information, and to give instructions.